Text photos to your claim

Once your claim case is open, you can send photos of receipts, the airport report, boarding passes and bag tags by text instead of uploading them. Each one files to your case as evidence, sorted by what it shows, and receipts become purchase lines for you to confirm.

Start by text

Your mobile numberI agree to receive text messages from BagBack at this number about my baggage claim: a welcome text now, then replies to my texts and messages about my case. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms · Privacy.

Text me

Or text us first at +1 (806) 666-6940; that works the same way.

How you opt in (SMS consent)

Texting is off until you turn it on. On your case page, under Evidence inbox, you tick this box and press the button. This is the step exactly as it appears there:

I agree to receive text messages from BagBack at the phone number on your case: replies to my texts and messages about my baggage claim (the airline’s replies, decisions and signatures that need me, deadlines, payments). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms · Privacy.

Turn on texting

Then text photos to +1 (806) 666-6940 from that number.

This is a copy of the step; the working one is on your case page, which only you can open.

What you receive

• Message type: replies to your texts (what was filed, what the airline owes, the next question), and, once you have given us your number here or turned texting on for your case, messages about your case: the welcome text, the airline’s replies, decisions and signatures that need you, deadline reminders, payment confirmations. Nothing promotional.
• Frequency: varies with how often you text; typically a handful of messages per claim.
• Cost: message and data rates may apply, per your mobile plan.
• Sample reply: BagBack: filed to your case: 1 receipt. 2 purchase lines to confirm. Check it here: https://app.getbagback.com/cases/…

How to stop, and how to get help

Reply STOP to any message to opt out; you get one confirmation and nothing more. Reply HELP for help, or email help@getbagback.com. Carriers are not liable for delayed or undelivered messages.

Your number

Only texts from the phone number on your case are filed to it; the number is used for that match and nothing else. It is not shared with third parties or affiliates for marketing or promotional purposes. Full terms are in the terms of service and the privacy policy.

The BagBack number is +1 (806) 666-6940.