Matthew Johan
I’m a startup founder and I travel a lot. Airlines run their reimbursement process on attrition: the longer it drags, the more people give up. BagBack does the paperwork and the chasing so you don’t. I read every message sent to help@getbagback.com.
Matthew Johan is a finance professional in New York. He built BagBack after watching airlines under-pay people who did not know the rules, and he writes the guides, verifies the airline directory against each airline’s own pages, and reads every message sent to help@getbagback.com.
What he does at BagBack
- Writes the guides. Every figure in them is drawn from the same rule tables the claim engine uses, so a limit change updates the guide and the letter together.
- Verifies the airline directory. Each claim channel and reporting window on the airline pages is checked by eye against the airline’s own page, and the date of the check is printed next to it.
- Reads the help inbox. A person answers help@getbagback.com in plain English; the replies feed back into the guides.
Background
Finance, in New York: budgets, contracts and the arithmetic of what someone is owed. BagBack applies that to a claim most people give up on, with the rules cited and the numbers shown.
Guides by Matthew Johan
- How much can I claim for lost luggage?Updated 2026-09-24
- Delayed baggage: what the airline owes you while you waitUpdated 2026-09-24
- Damaged luggage: how to claim, and the 7-day deadlineUpdated 2026-09-24
- The Montreal Convention and your bag, explainedUpdated 2026-09-24
- Lost luggage on a US domestic flight: the DOT rulesUpdated 2026-09-24
- When is a delayed bag officially lost?Updated 2026-09-24
- Getting your checked-bag fee backUpdated 2026-09-24
- Your bag did not come out. What to do in the next hourUpdated 2026-09-24
- How to write a baggage claim letter an airline will payUpdated 2026-09-24
- Airline, credit card, travel insurance: who pays for a lost bag, and in what order?Updated 2026-09-24
- The airline offered a voucher for my lost bag. Do I have to take it?Updated 2026-09-24
- Airline Baggage Claim Deadlines: 7 Days, 21 Days, 2 YearsUpdated 2026-09-24
BagBack is a document-preparation and claim-tracking service, not a law firm. Nothing on this site is legal advice.