Recover less than three times what you paid on the flat plan and the fee comes back. How the promise is measured, when it is paid, and what it does not cover.
Effective 16 October 2026.
On the flat-fee plan, BagBack charges a fixed amount and refunds it if the claim does not pay off, by an objective rule so there is nothing to argue about. The pay-when-it-pays plan works the other way round: nothing to refund, because nothing is charged unless the airline pays. The 24-hour filing promise adds to this: if we miss it, no fee is charged on that claim (see below).
The rule
One claim ($49): if the airline pays you less than $147 in total for the claim, we refund the $49.
Pay when it pays ($0, then 25%): nothing is charged at the start and nothing if the airline pays nothing, so there is nothing to refund. Under the 24-hour filing promise, if we have not filed your claim within 24 hours of your signing it (see the terms), no fee is charged on that claim, and a $1 paid at the start of a case begun before 10 October 2026 is refunded.
“What the airline pays” means money, a check or a bank transfer. Vouchers, miles or credits you chose to accept count at their face value.
How to claim it
Record the amount you received on your case page, in the outcome section, within twelve months of paying the fee. If it is below the threshold, the refund is triggered automatically; you will see it on the case page and get an email. The money goes back to the payment method you paid with within ten business days. If the airline pays nothing at all, record zero; that counts.
When the refund does not apply
If the case was never signed and sent: you can still ask us to cancel and refund within 14 days of paying, as long as no letter has gone out.
If the airline paid because you accepted an offer that BagBack’s review told you was below what the rules allowed and you chose to accept it anyway. We will say so in writing at the time.
If the information you entered was materially wrong, for example dates that put the claim past its deadline when the real dates were inside it.