United Express is United Airlines’s regional brand: the flight is sold on a United Airlines ticket under a United Airlines flight number and flown by a partner airline (SkyWest, Mesa Airlines, Republic Airways, CommuteAir and GoJet Airlines). For a lost, delayed or damaged checked bag that changes nothing for you: the contract of carriage is United Airlines’s, the report is made to United Airlines’s baggage desk, and the claim goes to United Airlines.
Start your United Airlines claim now Your figures and your dates in a couple of minutes. No card needed to see the number.
United Airlines. The regional operator flies the aircraft; the ticket, the bag tag and the liability are United Airlines’s, and the limits are the law’s: 1,519 SDR, about $2,081 per passenger, on an international trip, and at least $4,700 per passenger on a trip within the United States. A United Express leg on an international ticket is international carriage for the whole journey.
At the United Airlines baggage desk in the arrivals hall, before you leave it: the regional partner has no desk of its own. Take the ten-character file reference away with you. United Airlines’s own windows apply:
The law’s outer limits on an international trip: a written claim within 7 days for damage and 21 days for delay, a bag deemed lost after 21 days, 2 years to sue. The bag fee is owed back under the 2024 DOT refund rule once the bag is more than 12 hours late on a domestic flight.
To United Airlines’s claims channels, which a person has checked against United Airlines’s own pages: see United Airlines lost baggage compensation and delayed baggage reimbursement for the verified form, the airline’s own interim-expense wording and the DOT rule on daily caps. A claim addressed to the regional operator is forwarded at best and lost at worst.
What happened to the bag? Lost · Late · Damaged: one tap and the number, before any card. Or check your deadlines and track the bag first.
Start your United Airlines claim now
Yes. United Express flights are United Airlines flights sold under its code and flown by a regional partner; the contract of carriage, the liability and the claim are United Airlines’s.
United Airlines’s baggage desk at the airport first, for the file reference, then United Airlines’s own claim channels. The regional operator does not handle baggage claims.
Up to the legal limit for the trip: about $2,081 per passenger (1,519 SDR) on an international trip, at least $4,700 within the United States, plus the bag fee. What you recover is what you can show.