Matt Johan
Built by Matt Johan, MaxPro LLC, New York
I have spent twenty years in corporate finance, most of it reading contracts and working out what one side owes the other. I also travel a lot. When I looked at what happens after an airline loses or delays a bag, the law was clear and the money was owed, but the process runs on attrition. There are forms, deadlines nobody tells you about, and replies that take weeks. The longer it drags, the more people give up. I built BagBack to do that part for you. It works out the number from the rule that applies, puts your dates in front of you, writes the letter in your name and keeps after the airline until it answers. I read every message sent to help@getbagback.com.
Matt Johan has spent twenty years in corporate finance and capital markets. He was a partner at RS Platou, ran Arctic Securities’ New York office and then its corporate finance business, and has led and placed more than $4bn of public and private equity and debt. He co-founded a vertical SaaS company. Today he is a fractional CFO through MaxPro LLC in New York, and he built BagBack. He writes the guides, checks the airline directory against each airline’s own pages, and reads every message sent to help@getbagback.com.
What he does at BagBack
- Writes the guides. Every figure in them is drawn from the same rule tables the claim engine uses, so a limit change updates the guide and the letter together.
- Verifies the airline directory. Each claim channel and reporting window on the airline pages is checked by eye against the airline’s own page, and the date of the check is printed next to it.
- Reads the help inbox. A person answers help@getbagback.com in plain English; the replies feed back into the guides.
Background
- Twenty years in corporate finance and capital markets
- Partner at RS Platou
- Head of Arctic Securities’ New York office, then of its corporate finance business
- Led and placed more than $4bn of public and private equity and debt
- Co-founded a vertical SaaS company
- Now a fractional CFO through MaxPro LLC
BagBack applies that to a claim most people give up on, with the rules cited and the numbers shown. About BagBack
Guides by Matt Johan
- How much can I claim for lost luggage?Updated 2026-11-11
- Delayed baggage: what the airline owes you while you waitUpdated 2026-11-11
- Damaged luggage: how to claim, and the 7-day deadlineUpdated 2026-09-24
- The Montreal Convention and your bag, explainedUpdated 2026-09-24
- Lost luggage on a US domestic flight: the DOT rulesUpdated 2026-09-24
- When is a delayed bag officially lost?Updated 2026-09-24
- Getting your checked-bag fee backUpdated 2026-09-24
- Your bag did not come out. What to do in the next hourUpdated 2026-09-24
- How to write a baggage claim letter an airline will payUpdated 2026-09-24
- Airline, credit card, travel insurance: who pays for a lost bag, and in what order?Updated 2026-09-24
- The airline offered a voucher for my lost bag. Do I have to take it?Updated 2026-09-24
- Airline Baggage Claim Deadlines: 7 Days, 21 Days, 2 YearsUpdated 2026-09-24
BagBack is a document-preparation and claim-tracking service, not a law firm. Nothing on this site is legal advice.